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Site Disclaimer
The information contained in this Site is for general guidance on matters of health interest only. While Shire Medical Imaging (SMI) has made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, SMI is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will SMI, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this Site connect to other web sites maintained by third parties over whom SMI has no control. SMI makes no representations as to the accuracy or any other aspect of information contained in other websites.
Privacy Policy
Introduction
Shire Medical Imaging is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By providing your personal information to Shire Medical Imaging, you consent to its collection, use and disclosure as described in this Policy.
Why We Collect Personal Information
We collect personal information to provide diagnostic imaging services, coordinate patient care, communicate with healthcare professionals, manage billing, and meet legal and regulatory obligations. If personal information is not provided, we may be unable to deliver services effectively.
What Information We Collect
The information we collect may include, but is not limited to:
- Name, date of birth, age, gender and contact details
- Parent, guardian or carer details (where applicable)
- Medical history and clinical information
- Diagnostic images and reports
- Medicare, health fund or other government identifiers
- Billing and payment information
- Identification documents such as a driver’s licence or passport
How We Collect Information
Personal information may be collected through:
- Registration and consent forms
- Appointments, consultations and examinations
- Telephone, email or online enquiries
- Electronic systems and patient portals
Where possible, we collect information directly from you. However, where necessary, information may also be collected from third parties such as referring doctors, healthcare providers, insurers, carers, guardians or government agencies. Reasonable steps are taken to inform you when this occurs.
Use and Disclosure of Information
Your personal information may be used or disclosed for purposes including:
- Providing diagnostic imaging and related healthcare services
- Sharing relevant information with referring practitioners or healthcare providers involved in your care
- Billing Medicare, health funds or insurers
- Legal, regulatory or compliance requirements, including Workers’ Compensation matters and legal claims
- Government agencies where required by law
- Quality assurance, audits or accreditation processes
- Engaging suppliers, contractors or professional advisers where necessary for service delivery
- Research or analysis, where consent has been obtained or information has been de-identified
We only disclose information where required by law or where it is necessary for the delivery of services and ongoing patient care.
Storage and Security
Personal information is stored securely in:
- Physical (hardcopy) records
- Electronic systems
- Digital diagnostic imaging platforms
Security measures include:
- Secure premises and systems
- Restricted access to authorised personnel only
- Antivirus software and data protection controls
- Confidentiality obligations for all staff and contractors
Information is retained only for as long as required by law or clinical necessity and is securely destroyed or de-identified when no longer required.
Accessing and Updating Your Information
You have the right to access and request correction of your personal information in accordance with the Australian Privacy Principles.
Requests for access or correction can be made by contacting us directly. Proof of identity may be required, and reasonable administrative fees may apply where permitted by law.
We recommend accessing diagnostic reports and images through your referring practitioner or approved patient access systems.
Further information about privacy rights is available from the Office of the Australian Information Commissioner (OAIC) at:
Website www.oaic.gov.au
Privacy Enquiries or Complaints
If you have questions, concerns or complaints regarding your privacy, please contact us:
Shire Medical Imaging
Phone: (02) 9525 7770
Email: info@shiremedicalimaging.com.au
All privacy concerns will be treated seriously and addressed as a priority.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au